Based on the basic provisions of Article 13. and Art. 27. of the Law on Consumer Protection (Official Gazette of RS 62.2014) Diline doo to its valued consumers who buy goods via the internet site and


  • that through the website and the sale of goods is carried out as part of the registered activity;
  • that the basic features of the goods can be found on the website;
  • that according to the Law on Consumer Protection (Official Gazette of the RS, no. 62/2014), purchases via our sales website are considered distance sales;
  • that the goods sold through the website possess the properties required for the regular use of that type of goods in accordance with its purpose as defined in the Declaration;
  • that the conformity of the goods to the contract is determined EXCLUSIVELY according to the properties and purpose of the goods as defined by the corresponding Declaration;
  • that the selling price of the goods is indicated with each item;
  • we deliver the purchased goods within 5 days via the Bex courier service as defined here ;
  • that the possibility of purchasing goods with special price benefits and/or with special sales incentives (promotional sales) is carried out in accordance with the conditions published on the website;
  • that the consumer can pay for the goods he buys via the website with the displayed payment cards at the time of purchase on the website, as well as by cash on delivery at the time of delivery;
  • that the consumer, by pressing the CONFIRM button when creating the purchase order, assumes the obligation to pay for the ordered goods;
  • that the consumer has the right to exchange the article within 14 days for a different size, if he finds that the size is not appropriate and in the manner described here ;
  • that the consumer, upon receiving the goods, establishes that he wants to exchange the item for another item, which may be larger, smaller or in the same price category than the one previously ordered, he can exchange it within 14 days in the manner defined here ;
  • that in the event that the consumer does not want to keep the received goods, he has the right to cancel the contract and return the funds in the amount of the paid purchase price for the goods in question, within 14 days in the manner defined here ;
  • that the consumer has the right to declare a complaint on already used goods ordered through the ONLINE store, in the manner defined for goods purchased through the ONLINE store. You can find the method and procedure for filing a complaint here ;
  • you can download the complaint form here ;
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