In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The money is returned to the customer upon receipt of the product and after it is determined that the product is undamaged and correct.
The trader is obliged to return to the consumer without delay the amount paid by the consumer based on the contract, and at the latest, within 14 days from the day of receipt of the declaration of withdrawal and after receipt of the product.
The buyer bears the costs of returning goods and money, except in cases where the buyer receives a defective or wrong item.
Contact us by calling the number 0649000066 / 0692250000 or email the address office@diline.com with information about your invoice/shipping number, your JMBG (optional), and dinar current account number.
After the required data is received, documentation will be created, which will be forwarded to you with the procedure for returning the funds to the email address you left when making the order.
Refunds are made exclusively in the manner mentioned above, by payment to a current dinar account, and it is impossible to send money by courier in cash.
In the case of returning goods or refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, Diline doo is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods. This means that at the seller’s request, the bank will refund the funds to the cardholder’s account.
The ordered item, without prior contact and agreement with the operators of the Online Sellers listed above, cannot be exchanged/requested money on your initiative or sent to the addresses specified on the order/shipping note.
Any such package will be returned to the sender’s expense.
Right to withdraw
In the case of distance sales, the law establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs and not to perform professional activities), to within 14 days from the day the product was handed over to him, withdraw from the contract. The customer may or may not state the reason for the cancellation.
Dear customers, We inform you that according to the law on consumer protection (Official Gazette of the RS, no. 62/2014), purchases through our sales website www.diline.com/vvv.diline.rs are considered distance sales.
In the case of distance sales, the law establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs and not to perform professional activities), to within 14 days from the day the product was handed over to him, withdraw from the contract. The customer may or may not state the reason for the cancellation.
The form/Declaration of withdrawal from the contract produces a legal action from the day it is sent to the trader.
The consumer has the right to a refund or an exchange for another product if he withdraws from the contract. After it is determined that the product is undamaged and correct, upon receipt of the product, the price is returned to the customer.
The buyer must return the product without delay and no later than 14 days from the day he sent the cancellation form. We can no longer produce the product after the expiration of 14 days from the day he sent the cancellation.
When returning the goods, the original fiscal receipt must be attached; you must return the goods in a correct and unused condition and the original undamaged packaging.
Upon receipt, we will determine whether the product is correct and undamaged. The customer is responsible for product malfunction or damage resulting from inadequate handling of the product, i.e., the buyer is solely responsible for the reduced value that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish the nature, characteristics, and functionality.
If it is determined that the product is defective or damaged due to the buyer’s fault, you will refuse the price refund and will return the product to him at his expense.
The merchant is obliged to return to the consumer without delay the amount that the consumer paid based on the contract, and at the latest, within 14 days, from the day of receipt of the declaration of withdrawal and after receipt of the product.
The buyer bears the costs of returning goods and money, except in cases where the buyer receives a defective or wrong item.
You can download the contract cancellation form here.
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